At q799, your personal data is treated with the same care and security as your funds. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you hold over your data as a q799 player in Pakistan and beyond.
Six principles guide how q799 handles every piece of personal data entrusted to us by Pakistani players.
All data transmitted between your device and q799 servers is protected by 256-bit SSL encryption. Your account credentials and financial details are never stored in plain text.
q799 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data exists solely to improve your experience on the platform.
Data collected at registration or during KYC is used strictly for account management, identity verification, fraud prevention, and legal compliance — nothing else.
Subject to our legal retention obligations, you may request deletion of your personal data at any time by contacting q799 support. Requests are processed within 30 days.
q799 only collects the data that is genuinely necessary to provide our services. We do not harvest browsing histories, device contacts, or location data beyond what is required for security checks.
Whenever this Privacy Policy is materially updated, q799 will notify registered players via email at least 7 days before changes take effect, giving you time to review and respond.
A clear, plain-English breakdown of every category of personal data q799 collects and the reason we collect it.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, photograph | Account registration, KYC verification, age confirmation (21+) |
| Contact Data | Email address, mobile number (Mobilink, Jazz, Zong, Telenor, Ufone) | Account notifications, security alerts, support communications |
| Financial Data | JazzCash / EasyPaisa account, bank name (HBL, UBL, Meezan), USDT wallet | Processing PKR deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Platform security, fraud detection, responsible gaming session tracking |
| Gaming Activity Data | Game history, bet amounts, win/loss records, bonus usage | Account statements, responsible gaming monitoring, bonus eligibility |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer service, dispute resolution, quality assurance |
| Marketing Preferences | Email/SMS opt-in status, preferred game categories, PSL bet preferences | Personalised promotions (only where consent is given and not withdrawn) |
Note on Sensitive Data: q799 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If such data is inadvertently shared during support interactions, it will not be stored or processed beyond what is strictly necessary to resolve the relevant query.
q799 ("we", "us", "our") is committed to protecting and respecting the privacy of every individual who interacts with the q799 platform at q799.org. This Privacy Policy sets out the basis on which personal data collected from you, or that you provide to us, will be processed by q799.
This policy applies to all players who register an account on q799, visit the q799 website, use q799's sports betting or casino services, contact q799 support, or subscribe to q799's promotional communications. It covers data collected via the q799 website, customer support channels, and payment processing interactions.
Please read this Privacy Policy carefully and in full before using the q799 platform. By creating a q799 account or using any of our services, you confirm that you have read, understood, and agree to the data practices described in this policy. If you do not agree, please do not use the q799 platform.
This Privacy Policy should be read alongside the q799 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
For the purposes of applicable data protection legislation, q799 is the data controller in respect of personal data collected through the q799 platform. As data controller, q799 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
q799 has appointed a dedicated data protection contact who can be reached at the email address provided in Section 16 of this policy. All data-related enquiries, access requests, and complaints should be directed to that contact in the first instance.
q799 processes personal data in accordance with internationally recognised data protection principles, including those set out in the General Data Protection Regulation (GDPR) framework, which q799 uses as a baseline standard regardless of the jurisdiction from which a player accesses the platform.
q799 collects and processes the following categories of personal data:
3.1 Data You Provide Directly
3.2 Data Collected Automatically
3.3 Data from Third Parties
q799 uses your personal data for the following purposes:
q799 will never use your personal data to make automated decisions that produce significant legal effects on you without first giving you the opportunity to request human review of that decision.
q799 processes your personal data on the following legal bases:
q799 does not sell, rent, or trade your personal data to third parties for marketing purposes. q799 shares personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
All third-party service providers with whom q799 shares personal data are contractually bound to process that data only as instructed by q799, to maintain appropriate security measures, and not to use it for their own independent purposes.
q799 uses cookies and similar tracking technologies (including local storage and session tokens) to operate and improve the platform. The following types of cookies are used:
You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from accessing your q799 account. q799 does not use third-party advertising cookies or retargeting pixels.
q799 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
Where retention beyond these periods is required by law or for the establishment, exercise, or defence of legal claims, q799 will retain the relevant data until that purpose is fulfilled.
As a player whose personal data is processed by q799, you hold the following rights in relation to your data. q799 will respond to all valid requests within 30 days of receipt, free of charge, unless the request is manifestly unfounded or excessive.
To exercise any of the above rights, please contact q799's data protection team at [email protected] with the subject line "Data Rights Request". You will be asked to verify your identity before your request is processed.
q799 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Your Responsibility: You are responsible for maintaining the security of your q799 account login credentials. Use a strong, unique password and enable 2FA. q799 support will never ask you for your password. If you suspect your account has been compromised, contact support immediately at [email protected].
q799 operates an absolute minimum age requirement of 21 years for all account registrations and real-money gaming activities. q799 does not knowingly collect personal data from any individual under the age of 21.
If q799 discovers or is notified that personal data has been collected from a person under the age of 21, q799 will immediately suspend the relevant account, delete the data in question, and reverse any transactions associated with that account. Any winnings associated with an underage account will be forfeited.
Parents and guardians who believe that a minor in their care may have registered a q799 account are strongly encouraged to contact q799 support immediately at [email protected]. q799 takes underage gambling extremely seriously and will act on all such reports without delay.
q799 recommends that parents and guardians in Pakistan use parental control software to restrict access to online gambling platforms on shared devices. Please see our Responsible Gaming page for further guidance on protecting minors from gambling content.
q799 is operated by an internationally active gaming group. As a result, your personal data may be transferred to, stored in, and processed in countries outside Pakistan. Some of q799's technology infrastructure, game software providers, and KYC partners operate servers located in jurisdictions that may have data protection laws different from those applicable in Pakistan.
Where personal data is transferred internationally, q799 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this policy. Such safeguards include contractual data processing agreements with all international recipients that incorporate internationally recognised data transfer mechanisms.
If you would like further information about the specific safeguards applied to international data transfers involving your personal data, please contact q799 at [email protected].
q799 may send you marketing communications about platform promotions, PSL cricket betting specials, new game releases, bonus offers, and other relevant updates, but only where you have given your explicit consent to receive such communications during or after registration.
Marketing communications from q799 may be delivered via:
You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings, by clicking the unsubscribe link included in any marketing email, or by contacting q799 support directly. Withdrawal of marketing consent does not affect your ability to use the q799 platform or receive essential service communications such as deposit confirmations, withdrawal notifications, and security alerts.
q799 does not engage in unsolicited mass marketing. All marketing communications are sent exclusively to players who have actively opted in. If you receive a communication that you believe was sent to you without consent, please report it to [email protected] immediately.
The q799 platform may contain references to or integrations with third-party services such as live sports data providers and game software studios. While q799 takes care to work only with reputable partners, q799 is not responsible for the privacy practices of third-party services and cannot guarantee the security or privacy standards of external platforms.
This Privacy Policy applies solely to the q799 platform and the personal data processed by q799 as described herein. q799 encourages you to review the privacy policies of any third-party services you interact with independently of the q799 platform.
q799 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, q799 will notify registered players by email at least 7 days before the updated policy takes effect. The revised policy will also be published on this page with an updated "Last Updated" date at the top.
Minor changes that do not materially affect your rights or how q799 processes your data may be made without advance notice, though the updated date on this page will always reflect the most recent revision. Your continued use of the q799 platform after a policy update constitutes your acceptance of the revised terms.
If you do not agree with any changes to this Privacy Policy, you should stop using the q799 platform and may request account closure and data deletion by contacting q799 support. q799 will process such requests in accordance with the retention obligations described in Section 8.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way q799 processes your personal data, please contact q799's data protection team using the details below:
Data Protection Contact — q799
Email: [email protected]
Subject Line: Privacy / Data Rights Request
Response Time: Within 30 days of receipt
q799 takes all privacy complaints seriously. Upon receiving your complaint, a member of the data protection team will acknowledge it within 3 business days and aim to resolve it within 30 days. For complex matters, q799 may request additional information from you to assist in the investigation.
If you are not satisfied with q799's response to your complaint, you have the right to escalate your concern to the relevant data protection authority or regulatory body in your jurisdiction. q799 will cooperate fully with any such regulatory investigation.
Play with complete confidence. q799's security infrastructure and transparent privacy practices are built to protect every Pakistani player — from Karachi to Islamabad, Lahore to Faisalabad.
By using q799, you confirm you are 21 or older and agree to our Terms & Conditions and this Privacy Policy.